Anti-Corruption Coalition Launches SMS System To Monitor Service Delivery

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In short
Anti-Corruption Coalition of Uganda-ACCU has launched an SMS reporting system to empower women monitors in the timely reporting of information on service delivery in the health and education sectors in Hoima.

Anti-Corruption Coalition of Uganda-ACCU has launched an SMS reporting system to empower women monitors in the timely reporting of information on service delivery in the health and education sectors in Hoima.
 
Under the arrangement, 80 anti-corruption women monitors have been given mobile phones and provided with a code number through which to send messages on gaps they identify in service delivery to ACCU secretariat in Kampala.
 
In August this year, ACCU in partnership with the Midwestern Anti-Corruption Coalition-MIRAC trained women monitors under a three year Gender Strategic Social Accountability Project focusing on health and education.
 
These women monitors are charged with moving to schools and Health units in their locality to ascertain the level of service delivery and report any anomalies.
 
Cissy Kagaba, the ACCU executive director launched the system on Tuesday in Hoima. She says the mobile phones are aimed at enabling women to promptly make reports on gaps in service delivery via phone short text messages.
 
According to Kagaba, the women have been trained on how to send these short messages and the message format will be “ACCU” followed by the Message and will then be sent to code 8228.
 
On receipt of the message, ACCU will forward it to MIRAC for verification before the concerned authorities are contacted to provide a solution.
 
The project is running in eight regions across the country where ACCU has branches.
 
Kagaba says health and education sectors were given priority simply because they matter a lot to the local community but are marred by poor service delivery.
 
Herbert Monday, MIRAC Gender Officer says they decided to use women because a survey conducted recently showed poor service delivery in the education and health sector mostly affect women.

The 80 women monitors are from Kahoora and Busiisi Divisions in Hoima municipality, as well as Kitoba, Kyabigambire, Kigorobya, Buhimba, Kiziranfumbi and Bugambe Sub Counties.
 
Fred Byenume, the Hoima District Health Inspector says the women monitors have eased supervision especially in rural health centers where district health staff cannot easily reach.

He says given the limited staffing in the health sector, there are quite a number of gaps in service delivery that the monitors would easily bring to the attention of his office.

 

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